Privacy Rights & Cookie Policy

1. Overview

IG IPTV is committed to protecting your personal information in accordance with PIPEDA and applicable provincial privacy legislation. This page summarises your privacy rights and our cookie practices. For full details, see our Privacy Policy and our PIPEDA Notice.

2. PIPEDA Fair Information Principles

Our privacy practices are founded on PIPEDA's 10 Fair Information Principles:

1. Accountability — A designated Privacy Officer is responsible for compliance.
2. Identifying Purposes — We identify the purposes for which information is collected at or before the time of collection.
3. Consent — We obtain meaningful consent before collecting, using, or disclosing personal information.
4. Limiting Collection — We collect only what is necessary for identified purposes.
5. Limiting Use, Disclosure, and Retention — Information is used only for the purposes collected and retained no longer than necessary.
6. Accuracy — We keep personal information accurate, complete, and up to date.
7. Safeguards — Appropriate security protects personal information.
8. Openness — We are transparent about our policies and practices.
9. Individual Access — You can access the information we hold about you.
10. Challenging Compliance — You can challenge our compliance with these principles.

3. Your Privacy Rights

• Access: request a copy of the personal information we hold about you;
• Correction: request correction of inaccurate or incomplete information;
• Withdrawal of consent: withdraw consent to collection or use (subject to legal limitations);
• Complaint: file a complaint with the OPC if you believe we have mishandled your information.

Quebec residents also have rights under Law 25, including rights to portability and de-indexation.

4. Making a Privacy Request

Submit privacy requests (access, correction, consent withdrawal) in writing to [DPO_EMAIL]. Include your name, registered email address, and a description of your request. We will respond within 30 days (extendable to 60 days for complex requests, with notice).

5. Cookie Policy

We use cookies and similar technologies on our website. Cookies are small text files stored on your device.

Strictly necessary cookies (no consent required): session authentication, security tokens, and shopping basket state. These are essential for the website to function.

Analytics cookies (consent required): used to understand how visitors use the website. Data is aggregated and anonymised before analysis.

Marketing cookies (consent required): used to deliver relevant advertising. These may be set by third-party advertising networks.

You can manage your cookie preferences via the consent banner on our website or through your browser settings. Disabling certain cookies may affect website functionality.

6. Office of the Privacy Commissioner

If you are not satisfied with our response to your privacy concerns, you may complain to the Office of the Privacy Commissioner of Canada:

• Online: priv.gc.ca/en/report-a-concern
• Telephone: 1-800-282-1376 (toll-free)
• Post: Office of the Privacy Commissioner of Canada, 30 Victoria Street, Gatineau, Quebec, K1A 1H3