Privacy Policy

This Privacy Policy explains how [COMPANY_LEGAL_NAME] ("we", "us", "our") processes your personal data when you use the IG IPTV service. It applies to UK residents and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

[COMPANY_LEGAL_NAME] is the data controller. Registered office: [COMPANY_ADDRESS]. Data Protection Officer: [DPO_EMAIL]. General enquiries: [LEGAL_EMAIL].

2. Data We Collect

• Account data: name, email address, billing address, chosen password hash.
• Payment data: transaction reference and last-four card digits (full card data is processed by our payment provider — we do not store it).
• Usage data: channels watched, on-demand titles viewed, connection timestamps, and device type.
• Communications: WhatsApp and email correspondence with our support team.
• Technical data: IP address, browser type, and operating system.

3. Legal Bases for Processing

• Performance of a contract (UK GDPR Art. 6(1)(b)): processing necessary to provide the Service you subscribed to.
• Legitimate interests (UK GDPR Art. 6(1)(f)): fraud prevention, service security, and analytics to improve the Service.
• Legal obligation (UK GDPR Art. 6(1)(c)): complying with financial reporting, law enforcement requests, and data retention laws.
• Consent (UK GDPR Art. 6(1)(a)): where you have opted in to marketing communications.

4. How We Use Your Data

• Provision and administration of your Subscription;
• Processing payments and preventing fraudulent transactions;
• Responding to support enquiries;
• Sending service-related notifications (renewal reminders, outage alerts);
• Sending marketing communications where you have consented;
• Complying with legal obligations and enforcing our Terms of Service;
• Improving the Service through anonymised usage analytics.

5. Sharing Your Data

We do not sell your personal data. We share it only with:

• Payment processors operating under PCI-DSS compliance;
• Cloud hosting providers under GDPR-compliant data processing agreements;
• Law enforcement agencies where required by UK law;
• Professional advisers (lawyers, accountants) under confidentiality obligations.

Where data is transferred outside the UK, we ensure appropriate safeguards are in place (UK Adequacy Regulations or Standard Contractual Clauses).

6. Retention Periods

• Account data: retained for the duration of your Subscription plus 6 years (UK limitation period for contractual claims).
• Payment records: 6 years for tax and accounting compliance.
• Usage logs: 13 months, then anonymised or deleted.
• Support correspondence: 3 years after resolution.

7. Your Rights under UK GDPR

You have the following rights:

• Right of access — obtain a copy of the personal data we hold about you;
• Right to rectification — have inaccurate data corrected;
• Right to erasure — request deletion where there is no compelling reason to continue processing;
• Right to restrict processing — limit the way we use your data in certain circumstances;
• Right to data portability — receive your data in a structured, machine-readable format;
• Right to object — object to processing based on legitimate interests or for direct marketing;
• Rights related to automated decision-making — not be subject to decisions based solely on automated processing that produce legal effects concerning you.

To exercise any of these rights, contact [DPO_EMAIL]. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Security

We implement industry-standard technical and organisational measures including TLS encryption in transit, encrypted storage for sensitive data, access controls, and regular security reviews. In the event of a personal data breach likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

9. Cookies

Our website uses strictly necessary cookies for session management and authentication. With your consent, we also use analytics cookies to understand usage patterns. You can manage cookie preferences via the cookie banner on our website or through your browser settings. For full details, see our Cookie Policy.

10. Contact and Complaints

For any privacy enquiries, contact our Data Protection Officer at [DPO_EMAIL] or write to [COMPANY_ADDRESS]. If you are not satisfied with our response, you have the right to complain to the ICO at ico.org.uk/make-a-complaint.